Support

A record is missing or did not save

Records save automatically when at least one field contains an entry. Check the date and calendar in the Records tab. There is no account-based sync, so records do not automatically appear on other devices.

Exporting a PDF

Open Export from the Records tab and select a date range. The range can include up to 31 days, counting both the start and end dates. A PDF can be created when that range contains records.

The PDF includes records, not appointment talking points. To print, choose your device’s printing function or an app that handles PDFs from the share options.

Backups and moving devices

Choose “Export all data” in Settings and save the ZIP file somewhere you control. Import it on your new device to move your records and appointments. Importing replaces current records and appointments, so read the confirmation carefully.

We do not store records on our servers and cannot recover content lost from your device and backups.

What to include in a support request

If possible, tell us your device model, OS version, Ema Note version, what happened and what you were doing just before the problem.

Do not send record content, health information or passwords. Hide personal information and record content in any screenshots you attach. This support service does not provide diagnosis, treatment or health advice.