Terms of use

1. About the service

These terms govern the use of Ema Note and its related website (“the service”). They form an agreement between Pluralworks LLC, a limited liability company established under Japanese law (“we”), and everyone who uses the service (“you”).

Ema Note is an app for recording situations, automatic thoughts, feelings, physical sensations, behavior and appointments, and exporting records as PDFs and other files. You must agree to these terms before using the service. The agreement is formed when you begin using it. Our published privacy policy and other rules for use form part of these terms.

2. Eligibility and cost

The service is free and does not require an account. You are responsible for device, connectivity and printing costs. Minors should obtain a legal guardian’s consent where required. Relevant OS and app store terms also apply.

3. Scope as a recording tool

The service is a notebook for recording and organizing content you enter. It does not provide diagnosis, treatment, medical assessment or advice, and does not replace a doctor or counselor. We do not guarantee a particular health benefit or improvement in symptoms.

If you use the app as homework, discuss its use with your doctor or counselor. Consult a qualified professional about health and treatment decisions. The service does not provide emergency communication or response.

4. Managing your data

Rights to your content remain with you or the relevant rights holder. Records and appointments are stored on your device; we cannot view or recover them. Keep backups of data you need in case of device loss or failure, app removal or backup import.

You choose where to share PDFs and backups. Check the recipient and file contents, and respect other people’s privacy and rights. OS backups and external destinations have their own terms.

5. Prohibited conduct

Do not violate applicable law or third-party rights, access the service or related systems without authorization, disrupt operations, distribute malware or impersonate us or others. Do not copy or redistribute the app without authorization except as permitted by law.

Do not place excessive load on the service’s networks or systems, use unauthorized automation tools or provide benefits to organized crime groups or other antisocial forces. Reverse engineering, decompilation and source-code analysis are prohibited except as permitted by law or applicable open-source licenses.

6. Intellectual property and external services

Rights to the app’s software, design and logos belong to us or their respective rights holders. Open-source components are governed by their own licenses, available in the app’s Settings.

The app may show notices about our services or those of partners, or links to external websites. External services are operated by their providers under their own terms. Using them is optional.

We may freely use, without charge or restriction, opinions, requests, improvement suggestions and other feedback you provide. Personal information contained in feedback is handled under the privacy policy.

7. Updates, changes and discontinuation

We may update the service to fix issues, address security or support OS changes. Where practicable, we give advance notice of significant feature changes or discontinuation in the app or on the official website. If the service is discontinued, our guidance will take into account the need to export your data.

We may suspend app update delivery, the website, support or related services without advance notice for urgent maintenance or updates, fire, power failures, natural disasters, external service outages, changes or discontinuation, or other unavoidable circumstances. Our liability is governed by Section 8.

You may stop using the service and remove the app at any time. Export any records and appointments you need first. The privacy policy governs deletion and retention of on-device data, exported files and support information.

8. Responsibility

We exercise reasonable care in providing the service, but make no express or implied warranty that it is free of factual or legal defects relating to safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security or infringement of rights. We do not guarantee operation on every device or uninterrupted, error-free use.

Where we are liable for damage caused by our ordinary negligence, our liability is limited to direct and ordinary damages actually incurred, capped at 1,000 yen. We are not liable for damages arising from special circumstances, lost profits or indirect damages caused by our ordinary negligence, whether or not foreseeable.

The preceding limitations apply only to ordinary negligence. They do not apply to willful misconduct or gross negligence by us, our representatives or persons we employ, or where the Consumer Contract Act or other mandatory law does not permit an exclusion or limitation. No provision of these terms excludes or limits liability that cannot be excluded or limited by law.

If a third party makes a claim or demand against us arising from your intentional or negligent violation of these terms or unlawful use of the service, you must resolve it at your own responsibility and expense and compensate us for ordinary and direct damages we actually incur.

9. Store provisions

These terms are concluded between you and us, not with Apple Inc., Google LLC or another store operator. The terms of the applicable store also apply.

Apps obtained through the App Store are subject to Apple’s Standard License Agreement and Usage Rules. You may use the app on Apple-branded products you own or control to the extent permitted by those rules.

We, not Apple, provide maintenance and support. To the maximum extent permitted by law, Apple has no warranty obligation relating to the service. We, not Apple, are responsible for addressing product liability, regulatory, consumer-protection and other claims relating to the service or its use, and claims that the service infringes third-party intellectual property rights.

If you obtain the app through the App Store, you represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a terrorist-supporting country, and are not on a U.S. Government prohibited or restricted parties list. Apple and its subsidiaries are third-party beneficiaries of these terms and, upon your acceptance, have the right to enforce them against you.

10. Handling of personal information

We handle your personal information appropriately in accordance with the separately published privacy policy.

11. Changes to these terms

We may change these terms in accordance with the Civil Code and other applicable law where the change is in the general interests of users, or is reasonable in light of the need for the change, the appropriateness of the changed terms, the purpose of the agreement and other relevant circumstances.

We announce changes and their effective date before that date in the app, on the official website or by another appropriate method. Where applicable law requires your consent, we obtain it by the prescribed method.

12. Severability

If part of these terms is held invalid under law, the remaining provisions remain in effect.

13. Governing law and jurisdiction

These terms are governed by the laws of Japan, and the Tokyo District Court has exclusive jurisdiction in the first instance over disputes relating to the service. This does not restrict any mandatory law or jurisdiction rule applicable in your place of residence.

14. Contact

Use the contact form below for questions about these terms.

Operator: Pluralworks LLC Address: 3-3-13 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan Managing Member: Takahiro Ikeuchi

15. Official language

The official text of these terms is the Japanese version. If a translation conflicts with the Japanese version, the Japanese version prevails. This does not restrict protection under mandatory laws applicable to you.